Frequently Asked Questions

We're a coffee subscription box that features small, independent roasters from all over the United States. Subscribers gain access to roaster recipes, quality coffee delivered fresh to their doorstep, and a vast array of unique single origin and blends to enhance your coffee tasting experience and make it memorable.

We don’t currently have this option, but we are working to have it available soon.

If you have any issues with your coffee, from delivery to damaged goods, please contact us at support@dripboxco.com for assistance! You can also use our online form here to contact us. Our support team is here to answer any questions you may have Mon-Fri 9am-5pm EST.

We're glad you want to go on this journey with us! You can click the Coffee Subscriptions button at the top of the page or click here to sign up.

We offer full bags of coffee in our shop that you can purchase one-time or subscribe to.

We will feature both single origin and blends on our site. Roast profiles range from light, medium, dark, and decaf. 

While we do not currently offer a decaf or dark roast option for our subscription sampler box, you can purchase an individual full oz bag or subscribe to a full bag of dark roast coffee from our shop.

Quality is of the upmost important to us, and our partners. To ensure you are getting the absolute freshest coffee there can possibly be, we only ship whole bean coffee so we do not compromise on freshness or quality.

Full 12oz bags of coffee are available through subscriptions on both our Coffee Subscriptions page and our shop page. 

Our subscription contains 4, 3oz bags of carefully crafted roasts from small independent roasters in the US. This is perfect for a coffee connoisseur who loves to sample different regions, flavors, and roasters. Roasters and coffees rotate to give you a new coffee experience.

You can manage your subscriptions by logging in using the small person icon at the top right of the browser, by clicking “my account” at the bottom of the page, or by clicking here. Once you’re logged into your account you can edit all of your account details. From pausing your subscription, to changing your billing/shipping info.

To start we'll only be shipping once a month and those orders will ship on the 15th of every month. We are currently working on making bi-weekly shipping also available.

We currently only ship within the United States.

All subscription sampler orders come with free shipping!

We hate to see you go! Subscriptions must be cancelled before the first of the month or you will be billed for that month's box. You can click here to cancel or contact our customer service team at support@dripbox.com to cancel your order.

Refunds can be addressed by sending us an email at support@dripboxco.com.

We unfortunately cannot accept returns since we sell perishable, non-transferable products.

Please contact our support team support@dripboxco.com for any questions regarding cancellations, returns, or refunds.